Cancellation, Return and Refund Policy
Last updated: 13 August 2026
We want you to buy with confidence, so there is a real refund window rather than a blanket "no refunds on digital goods". In short: 14 days, provided you have not activated the licence.
1. The 14-day window
You may request a full refund within 14 calendar days of your purchase, provided the licence has not been activated.
A licence counts as activated once you have registered a MetaTrader account number against it and the Expert Advisor has run and reported to our licence server on that account. Until that happens, nothing has been used and a refund is straightforward.
Downloading the file alone does not count as activation. You can download it, read the guide, and still change your mind.
2. After activation
Once the software has run on a live or demo account, the licence has been used and the 14-day refund no longer applies automatically. This is because the product is delivered in full at that point and cannot be returned in any meaningful sense.
We will still look at genuine cases: for example, if the software cannot be made to work on a supported platform and we cannot fix it for you. Write to us and explain; we would rather resolve it than argue about it.
3. What is not refundable
- Trading losses. A refund covers the licence fee. It does not and cannot cover money lost or gained trading your own account.
- Dissatisfaction with results. The software's performance depends on market conditions, your broker, your settings and your uptime. We make no profit guarantee, and results are not grounds for a refund.
- Licences terminated for breach of the Terms and Conditions, for example licence sharing or attempts to circumvent the licence check.
4. Upgrades and add-ons
Upgrades are priced as the difference between your current plan and the new one. The same 14-day window applies to the amount you paid for the upgrade, on the same "not yet used" condition. A refunded upgrade returns your account to the plan you held before it.
Extra licence slots follow the same rule: refundable within 14 days if no trading account has been registered against the additional slots.
5. How to request a refund
- Email support@fxsuccessai.com from the address on your account, or open a ticket from your dashboard.
- Include your order number (it is on your receipt and in Billing) and a sentence about why. It helps us fix whatever went wrong.
- We acknowledge within 2 business days and tell you whether the refund is approved.
6. How the money comes back
- Card payments go back to the same card, via Stripe. We process approved refunds within 5 business days; your bank then typically takes a further 5–10 days to show it.
- Cryptocurrency payments are refunded in USDT to a wallet address you give us. Please note two things that are outside our control: the blockchain network fee is deducted from the amount sent, and crypto prices move, so we refund the US dollar value of the invoice, not the quantity of coin you originally sent. Give us the correct address and network; a transfer sent to the wrong network cannot be recovered.
When a refund is issued, the associated licence and any slots it granted are withdrawn.
7. Cancellation
There is nothing recurring to cancel. Every plan is a one-time payment with a lifetime licence, so there is no subscription, no renewal, and no cancellation deadline to remember. You can stop using the software at any time.
If you started a checkout and did not complete it, no payment was taken and nothing needs cancelling. An unpaid crypto invoice simply expires.
8. Before you file a chargeback
Please talk to us first. A chargeback is slower for you than a refund, and it freezes the account while the dispute runs. We have never refused to look at a genuine problem, and almost everything people dispute turns out to be something we could have fixed in an email.
9. Your statutory rights
This policy is offered in addition to, and does not limit, any rights you have under the consumer law of your own country. If mandatory law where you live gives you more than this policy does, that law applies.